Resposta de Tink & Peter:
Author, Henry James’ most famous quote sums up our philosophy that we try to live by as Hosts and people.
He wrote, “Three things in human life are important: The first is to be Kind. The second is to be Kind. And the third is to be…KIND.”
With that, I admit -I was far TOO kind on your review-which really isn’t fair to the next unsuspecting and hard working HOST that you are unleashed upon. I hope you’ll be more thoughtful, gracious & FAIR when you give the Star Ratings and Review for next Host—as you were NOT to us.
These last 3.5 years, we’ve worked SO very hard to be Super-Hosts and give the very best to our Guests and we’ve been privileged to be the FAVORITE HOSTS of many seasoned Airbnb Guests/Travelers who’ve appreciated our strive for excellence in Hosting and providing a super clean, tranquil, healing, elegant and loving place to unwind.
When you’ve HOSTED as long as we have-you get an idea of the kind of Guests who are inquiring by their correspondence. When you first requested our SUITE you wrote regarding your DOG,“I was thinking of "smuggling her" in but you guys just seem so dang nice and honest and wonderful, I already know that I would never do that to you both :) “
Well, that pretty much summed up the type of Guests you’d be and when I informed you that you’d need to be responsible for your dog and clean up after her-you decided NOT to bring her ‘cause you didn’t want the hassle.
Might I suggest that you thoroughly read the next listing & House Rules BEFORE you Request to book? To negatively Review and Low Star a Host for YOUR mistakes is beyond irresponsible and unfair. Your complaint #1-LOCATION. Our listing clearly states we are 3 miles to Blue Jay and 5 miles to the Village. It’s also on the Airbnb location map. We appeal to Guests who pick our Location for the best view and angle of the lake, the quiet, proximity to lake and that we back up to the National Forest. The places closer to the Village are loud, crowded and usually a lot older. To penalize a Host because you should’ve stayed in the Village- so you could Drink- is impetuous and reckless. Your complaint #2 -Airbnb Guests are in fact-rated on their Communication, Following Rules and Cleanliness, among other things. Being a good Guests is leaving the listing in clean/order. Our Check Out protocol for the SUITE is a 5 minute protocol for the Guest and does not equate to the 5-8 hours that 2 people spend to get the Suite, Deck and grounds ready for the next Guests. Leaving the listing in order is courteous and part of being a good Guests in someone’s home or rental. Your complaint #3-Over-Communication: I covet my solitude and privacy and I extend that to our Guests. I purposely don’t meet the Guests, only Peter does. Our goal is for each Guest to be able to have a magical experience. Once a Guests finally arrives, we communicate as little as needed. You were extra late-because you disregarded our many mentions that GPS gets Guests lost on the way here so we had to wait around an extra hour because you insisted on following your GPS and not our detailed directions. Once you finally arrived you were Welcomed by me by Text. Then that night at 7pm I wrote to extend you a free Later Check Out. Then the next day—I checked in to see how you slept, to Thank you for your stay and leaving our home in good order. I additionally inquired about the comfort of the brand new memory foam bed since you were only the 2nd person to sleep on it. Your inability to relax, because you thought I would text you to complain about noise is certainly not grounded in any reality and I don’t know how to address such a claim. We’ve NEVER complained to our Guests about noise and we go to extremes lengths on our end to make sure that the house is quiet and peaceful and a wonderful experience for our Guests. As a hardworking Super-Host, I would hope that you would stick to Hotels for your future travel.