We take comments like this very seriously. We offer a 5 Star Cleanliness Guarantee. If there is ever an issue when a guest enters a room, we ask the guest to contact the cleaner immediately. This never happened. I just have a hard time believing this claim. In 5 years we have never had a single claim or siting of a roach. We are in a dry climate and it's just not a common problem. On top of that roaches are usually in kitchens and bathrooms, near a water source. It's entirely possible that if it was a roach that the guest saw, that she might have brought it with her in her suitcase. I asked for a picture of both and got zero response--everyone has a phone and can easily take a shot. Ants just don't appear and disappear. There are no ants in the bathroom. I've questioned cleaners and other guests and no one else saw ants. My best guess is that the guest was angry that I wouldn't accept her request to stay for an additional 3 months at a deeply discounted rate. Watch out for malicious shenanigans from Irene.