I am very sorry you have to complain about missing toilet paper and a not working light bulb. It is correct that we do not supply any extras BUT we always make sure that the guests are provided with a full role of toilet paper and soap on each bathrome + spices etc. in the kitchen. Bulbs go out and it was changed urgently.
Whatever else you need during your stay, you have to buy yourself.
Regarding the standart of the house (dirt and broken glasses). The house is always clean and with fresh towels and new designer beddings. Usually each guests get a showering towel + you get small hand towels on the bathrooms. ALL IN VERY GOOD STANDART. I like all good quality and same glasses, plates etc. I have visited many Airbnb places and often I find 5 different glasses, beddings, towels etc. So I am very surprised regarding this complaint.
Furthermore we have been very eager to reply all your mails. But you never wrote or called me during your stay - or after, by the way. It is correct that Pina does not speak english. Usually her daughter (who speaks English)is there to check in guests, but I never thought it would be a problem, since Pina has always been well liked b4.
- By the way, if you expect english speaking people around you, do not choose Italy outside the big cities. I, on the other hand, find it charming that it is not very touristic and most people are always eager to help you anyway. If you like your menus to be international - don't go to large parts of Italy - or France or Spain etc.
Finally, regarding Pina and her cooking. Pine offers our guests to serve home cooked meals with vegetables, fruits and wine from her own family piece of land - often inkl. home cooked bread, pizza etc. If you read our different reviews we usually get a lot of thanks for her cooking. These meals are VERY cheap and you were told the price b4 ordering. Around 10-18 euros pr. person inkl. 5 dishes, dessert, fruit and a glas of wine.
Pina was kind to open the house several hours b4 check in time for you, she cooked a local meal and she told you that you could leave the house when you wanted during the day and just leave the keys in the letter boks. You, on the other hand would not pay her the requested money for the meals and asked for extra toilet paper money (!?).
So all in all - I am sorry this was not a good match and I am sorry you NEVER contacted me regarding your issues during your stay. Instead I get a money request for 14€ for toilet paper and an upset Pina.