Dear Stephen, we are very clear on what we do (and don’t) provide in the apartment. You knew what to expect before booking the house. Also, as usual, I’ve been reachable at any time (and so have my parents) during your stay. But not once you’ve asked for help or clarification, I have proof of various messages I’ve sent you asking how your stay was going. We have always been happy to help our guests if need to in the past, but we need to know if something is wrong to be able to fix it.