2 casas de banho e meia
2 casas de banho e meia
DESTAQUES DA CASA
Ótima localização100% dos hóspedes recentes avaliaram o local dessa acomodação com 5 estrelas.
Extremamente limpa2 hóspedes recentes disseram que essa acomodação estava extremamente limpa.
The property is a modern, yet traditionally styled 2/3-bedroom mews house set within a large, gated courtyard in the centre of the historic town of Cirencester for 4 adults and 2 children.
Ferro de Engomar
1 cama de casal
2 camas de solteiro
Regras da Casa
Não é adequada para animais de estimação
O check-in é a qualquer hora depois das 15:00 e o check-out é às 10:00
The location of the place is excellent. It’s a beautiful piece of property and looks exactly as described. We booked for 3 nights. However: On the day we checked in, 1) the place was not cleaned very well. Kitchen surfaces wasn’t cleaned well, I think the utensils etc could have…
Resposta de Elizabeth:
I thank the guest for taking the time to write such a lengthy review. However, I must take issue with some of the points that they have raised. As per the guest’s own admission, I was not given the opportunity to rectify the cleaning issues even though I offered to send someone over straight away. I’m afraid the issue regarding the toilet and electricity has not been represented entirely accurately. I was driving at the time the guest called so was unable to answer her call. My assistant picked up all her messages through the Airbnb app and responded straight away. They arranged to get someone out to her straight away to have a look at the problem and there was someone on site within an hour of the first message who fixed the electricity supply issue straight away. My assistant kept the guest informed of the progress throughout. Unfortunately the guest logged the issue as an emergency with the national electricity provider in the meantime and caused some chaos as it was by no means a major emergency. The problem with the toilet occurred because the guest had put some floss down the toilet which jammed the macerator motor. It had been cleaned out before the guest arrived, so this is why the pump broke. We have signs by the toilet explaining how it works. I understand that the guest did not have an enjoyable stay and some compensation has been sorted out for them through Airbnb’s resolution service, however, I feel that the guest has blown the situation up out of all proportion and our response times were entirely reasonable.
Agosto de 2018
We enjoyed our stay at this house in Cirencester. It is well located, very close (3-10 min walk, depending on where you are going) to a great bakery, restaurants, shops and the town centre. After discussing with the host, we did fit in 6 adults, which worked well for us but I on…
Hi, I am an accommodation agent so I know all about providing a great stay and experience.
Taxa de resposta: 100%
Tempo de resposta: dentro de uma hora
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