Thank you for sharing your experience. I am really sorry that our service did not satisfy your expectations.
By reading your review I found a lot of incorrect reports, though. So let's go through point by point.
First of all, regarding the cancellation policy there are, of course, some conditions and terms to receive money back: you did not mention the fact you wanted cancel (without complying the rules) only few hours before your arrival at our B&B, although I gave you more than one easy options to reach our structure. You wanted come walking along the path of the Gods: so, I warned you that day was really dangerous due to the rain and I gave you the alternative options! It is truth, the public transport was temporarily interrupted, but you did not mention, again, it was interrupted for few hours, then all public buses, taxi were running as usual.
We kept in touch via e-mail and I cared of you an entire morning in order to help and solve the situation.
The only thing you mentioned was: "We didn't receive any apology", despite I spent time with you giving good solutions. Why and for what should I have apologise? Because of the bad weather? I really did get well this part of your message.
Regarding the rest of your review, it concerns a personal feeling and subjective opinion, unfortunately I can do nothing.
Best Regards, Il Pertuso B&B.