When Rob left our apartment he left us a hand-written note to explain early departure and said 'Thank you so much for a lovely stay'. We later received an email telling us about his offering our apartment to his friend. This email ended with 'Thank you both for being so kind to us. We loved the stay.' In his month long stay we inquired on numerous occasions if all was ok and if anything was required and we were assured all was good. We are, therefore, very surprised and saddened at the review from Rob; we can only surmise his review is based on un-verifed hearsay from his friend and not on his own experience in our apartment.
For the record, Rob emailed us after his departure to say a friend would arrive on Sunday to stay in the apartment. We had no contact details for this person who did not arrived on Sunday. On Monday, we went to the apartment to clean for next reservation. We were dismayed at the way it was left - the dishwasher was full of dirty dishes; bottles and jars accumulated over 4 weeks left (we had given information on two nearby bottle-banks); surfaces not wiped; and personal unwashed laundry left behind. The apartment was not 'trashed' nor was there any damage done but it was left in a state which we do not expect.
Rob's friend arrived without any notice on Monday evening. On arrival home from work, there was a stranger looking for access to the apartment. We felt this was extremely discourteous as no contact was made with us by this person. We had also started on cleaning the apartment for our next guests and linen and towels were washed. Although initially inclined to not allow this person to stay, we did relent as she appeared to have no alternative plan which required us to supply her with fresh bed-linen and towels.
It was inappropriate of Rob to offer our apartment to someone without first checking with us; it was also lacking in courtesy that this friend did not communicate with us directly and advise of non-arrival on Sunday.
On another detail of the review, we requested Airbnb to confirm the amount paid by Rob in dollars. As we received the payment in euro, we cannot confirm this ourselves but by our calculation it was quite a bit less than $2500 USD. We are sad to say that despite repeated efforts to contact Airbnb, they have not responded to us so we cannot establish the accuracy of this amount.