This guest was scandalously dishonest and malicious from the day he arrived. He pretended since the beginning a refund for services were not included or things described (coffe machine, or internet or the sofa bed in the ground floor). Airbnb agreed with me that everything he was complaining about was absolutely described, and therefore he was not in the right of complaining, but still the guest insisted. There are more than 50 pictures to show how the house is, however he pretended things in a very rude way. The most serious thing, is that the guest threathened me that he would have revenged in his best way he could being him a host. Indeed I asked help to Airbnb assistance and offered to check out immediately, feeling not safe anymore to host a such rude and dangerous guest. However, airbnb tried to mediate and asked me to let him stay. The guest referred to airbnb that he was happy to stay. However he still complaint about other minor things purposely invented to make troubles and obtain more refund. Before to check out, he pretended to have a written documentation that the house was perfect, insisting in this issue quite heavily hiding something clearly. At the end of his stay he left the house with a big damage that never was reported and never existhed before he stayed. I was shocked and could not believe his violence and his revenge. He made the damage purposely, and I have many emails to prove this and it is a shame that I cannot post them here.
Finally the house is exactly as you see it in the pictures. Pictures are made by an airbnb professional photographer. The house develops in 5 levels and it is 130 sq meters.Internet is available on demand right now.
To summarize, this is a totally fake review made purposely as a revenge and is a real extorsion against me. Indeed you can read all the reviews on this property. Those types of guests should be banned by airbnb community.