The extra person charge is very clear on our site, and Cathy was aware of it well before she booked her reservation. We even upgraded one of Cathy's guests to the $85.00 room, which is a totally separate listing for ease of their needs for a wedding event they were attending. She told us she was not ever interested in using the pool, when we told her there had been a storm a few days prior to her check-in and that it was not available so I am confused about her comment regarding the pool and extra guest charge. We also gave Cathy the specific mileage to her event before she booked, so our location might have seemed remote to her, but was less than 2 miles to her event.
Needless to say, Cathy was a good guest, no problems, but her additional traveling companions, not so.