Moradia geminada inteira
6 hóspedes3 quartos3 camas1 casa de banho e meia
1 casa de banho e meia
6 hóspedes recentes disseram que essa acomodação estava extremamente limpa.
100% dos hóspedes recentes avaliaram o local dessa acomodação com 5 estrelas.
The property is a modern, yet traditionally styled 3-bedroom mews house set within a large, gated courtyard in the centre of the historic town of Cirencester.
Ferro de Engomar
1 cama de casal
1 cama de casal
Regras da Casa
Não é adequada para animais de estimação
O check-in é a qualquer hora depois das 15:00 e o check-out é às 10:00
This is a lovely house for a weekend stay. Perfect location close to the centre of Cirencester, with all amenities within a 5-10minute walk. The house itself is cosy, with ample space for 6 adults, and a large kitchen in which to cook/eat. The hosts were really helpful, sending …
Lovely house in a perfect location for seeing Cirincester and the Cotswolds. Host was very easy to communicate with. The property is easily found and accessed. Well equipped kitchen.
Resposta de Elizabeth:
I thank the guest for taking the time to write such a lengthy review. However, I must take issue with some of the points that they have raised. As per the guest’s own admission, I was not given the opportunity to rectify the cleaning issues even though I offered to send someone over straight away. I’m afraid the issue regarding the toilet and electricity has not been represented entirely accurately. I was driving at the time the guest called so was unable to answer her call. My assistant picked up all her messages through the Airbnb app and responded straight away. They arranged to get someone out to her straight away to have a look at the problem and there was someone on site within an hour of the first message who fixed the electricity supply issue straight away. My assistant kept the guest informed of the progress throughout. Unfortunately the guest logged the issue as an emergency with the national electricity provider in the meantime and caused some chaos as it was by no means a major emergency. The problem with the toilet occurred because the guest had put some floss down the toilet which jammed the macerator motor. It had been cleaned out before the guest arrived, so this is why the pump broke. We have signs by the toilet explaining how it works. I understand that the guest did not have an enjoyable stay and some compensation has been sorted out for them through Airbnb’s resolution service, however, I feel that the guest has blown the situation up out of all proportion and our response times were entirely reasonable.
Agosto de 2018
Hi, I am an accommodation agent so I know all about providing a great stay and experience.
Taxa de resposta: 100%
Tempo de resposta: dentro de uma hora
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