Thank you for your review. We are pleased you enjoyed your stay in our apartment and thank you for your comments and suggestions.
The clock was a brand new clock, sadly there was a fault. The shop has now replaced it. We are sorry you felt the T&Cs were a bit too long. They are standard T&Cs and are there to protect all parties.
Since your stay, we now provide washing powder for the first use of the washing machine. With regards to condiments, everyone's tastes are different and it would be difficult to cater for all tastes. However, we now offer a grocery shopping service, where we will do a full grocery shop for our guests that will be unpacked and put away ready for their arrival.
We are sorry you did not find the bed comfortable, this is the first negative comment we have received about the bed. We really want our guests to have a comfortable night and as such we provide the same mattress as the one we use personally.
Hamilton Grace is a company providing luxury apartments in Swindon.
We trust that we have answered your questions and that you are happy with our response to your review and the improvements we have made.
We look forward to welcoming you again in one of our apartments.