First & foremost Tony, we would like to thank you for taking the time to give us your input regarding your stay at Nobel Hotel for our guests reviews are what we structure our improvments on inorder to better serve them. Now in regard to your comments, we will take them one by one.
1st there are 3 of the room type you selected to reserve, the picture is just intended to be a sample of that type - in other words you could have asked for the 1 in the picture, 2nd our structure is part of the historic section of Amman concrete stains is common on any old building, 3rd we have a designated smoking open area where you seen smokers hang out & smoke nowhere near the rooms, 4th the hair on your bed as you say was most likely yours or your boyfriends our staff are extremely careful & very tentative to details that not one single other review here mentioned hair or uncleanleness, 5th extra heating device was for a nominal charge of 3JD that barely covers the electricity usage and you still left without paying it, 6th the taxi driver you also underpaid & stiffed the poor guy out of his hard earned money claiming that was all the money you had, 7th there was a simple missunderstanding about your tour due to language barrier which we still discounted for you and gave you an extra tour the day after. In short my friend, you are just one of those people who are just not happy, and can not be satisfied. Always complaining, never content.
We at Nobel thrive on customer satisfaction, yet we can not please every single guest which is part of the business, in case you have not noticed, on this page you are the only guest with sooooo many issues. for gods sake you dont even want people to smoke out in the open smoking area!!!!!!!!!!!!!