Thank you Alina for your feedback. I'm sorry you feel this way. I hope my feedback helps in this matter.
Check-in & Check-Out:
You asked for check-in later than 10pm and didn't know exactly when you would arrive. Meaning I would have to wait the whole night not knowing when you would arrive. As a solution we agreed upfront that you would pick up the keys on your way to the Airbnb stay.
Regarding the check-out which you didn't mention in your feedback. You asked for a 1-2 hour(s) later check-out which was granted without additional costs. You arrived 1 hour later than the agreed check-out time (2.30pm) and asked if you could still take a shower, have some tea/coffee, prepare your lunch and pack your stuff. Actual check-out was close to 4pm.
You booked a private room (not a private apartment). The description clearly states a picture of the room, dining area, living room, bathrooms and kitchen.
What I remember is that we had a conversation before accepting the request. The free parking and complimentary bikes were appreciated. The distance to the city was listed in the description and is only 8km or 11 stops with public transportation.
The complimentary breakfast includes: milk, orange juice, bread, eggs, cheese, lunch spreads, cereal, coffee, tea and fruit. Which is also included in the description
A private room in an apartment with a nice view, free parking, excellent public transportation options (in front of the building), large living room/kitchen/dining area, 2 bikes for you to use, complimentary breakfast and access to downstairs gym is offered on Airbnb for this listing price.