Dear Susan, thank you for your stay and your feedback. While I am sorry for your disappointment, I feel the need to answer an overly negative review, which has uncorrect statements. There were 28 glasses of all kind in the living room, in a glass cupboard which is even featured on the pictures. Wifi password was provided 2h after your arrival as you mentionned you did not have it. As for the temperature and the floorboard, families with young kids stayed in the flat stayed just before and after you, and none complained about it. While until you noticed me, the heater was automatically switching of at night, and the temperature was indeed going down, my girlfriend came to fix it 2h after you noticed me of it. The temperature in the flat was 22c when she arrived, and was set to 24c thereafter. As for the neigbour party upstairs, in 7 years i can only remember this happening it once, and I am sorry it had to be during your stay. I appologised several times for it, and admit it must have been a real disagreement for you. It seems your standards are those of brand new / modern appartements, while this is a Victorian appartment that all the people who ever stayed here enjoyed and appreciated. While I respect your opinion and will take into account your feedback by fixing the moving floorboard, i feel your review was harsher than deserved vis a vis readers of this reviews.
I wish you a beautiful 2017.