Hello Cynthia. We're disappointed to hear everything wasn't perfect. Unfortunately, you DID indeed have access to the pools, weight room, etc. There is a guest pass in the cabin that you use to gain access. We understand the cabin can be difficult to find at night, being in the Appalachian mountains, it is certainly darker than it would be in a city with street lights. That also affects the cell phone and WiFi service here as well, just all apart of being in the mountains. We do leave dish soap underneath the sink for dishes but we do not leave any household cleaning products. We thank you for taking time to give us feedback and look forward to hosting you again soon in the future!