Located in the well renowned 'Swell Building”, you have all of the beauty of Sydney’s Eastern suburbs at your doorstep.
Estacionamento gratuito nas instalações
TV por Cabo
Regras da Casa
O check-in é a qualquer hora depois das 14:00
Checkout às 11:00
The property is managed by an agency. After booking they said we would need to go to them to collect keys. We asked if they could drop them off. They said they would for a fee and didn't respond to further communication. We left to figure out how to get keys on our own after that…
Resposta de Hotelesque:
Dear Sarah. We are pleased to hear that for the most part you enjoyed your recent stay with Your Home Away From Home and appreciate your important feedback. It is disappointing to hear of your experience around the key handover, as we do offer key delivery as a matter of course for a small fee. After reaching out to you on two occasions in this regard and with no response we considered that you were suitably ok to collect the keys. Regarding the car park we highlight in our advertising that the car space is for a ‘standard’ car only. We will look to consider adding commentary around the space not being suitable for SUV’s to assist future guests. Thank you also for letting us know regarding the air conditioning unit as our technician informed us that after attending the property that the appliance was in perfectly good working order but does require to be set at the right temperature. We can certainly check again to see if any additional service is required and at the same time we will take on board your recommendations around the kitchen utensil upgrade, along with oiling the bi-fold doors and checking the bedroom door for easier closing. We do assess all of our properties on a regular basis and will take these suggestions into consideration. All the best with your future travels, we hope to see you again and would be pleased for you to contact us directly if you wish to discuss in further detail.
Março de 2017
Hotelesque (formerly Your Home Away from Home) provides premium short and long term home hotel accommodation solutions in the most sought-after suburbs of Sydney, Australia. Our properties are carefully curated and perfectly presented, with luxury features and quality in-house…
Taxa de resposta: 98%
Tempo de resposta: dentro de algumas horas
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